You Ask, We Answer

If you have questions, we have answers. Check out our responses to some of the most frequently asked questions below.

General

• When are check-in and check-out times?

  Check-in begins at 4pm. If you arrive prior to 4pm, you may check your luggage with Guest Services and explore the grounds, have a drink, or take a shuttle into town until your room becomes available. Check-out time is at 11am.

• Do you have a resort fee?

  Yes. A $40/night resort fee covers several services and amenities, including:

  • Complimentary WiFi
  • Covered self-parking garage
  • Shuttle service is available to/from downtown Aspen and to/from the Aspen Airport (shuttle service runs every ½ hour and on-demand)
  • 24-hour front desk assistance
  • Two (2) on-site art galleries and art installations, with a self-guided walking and art tour available, and a guided tour upon request
  • State-of-the-art Health Center 
  • Outdoor heated saline lap pool & hot tub
  • Half Court Basketball Gymnasium
  • Complimentary snowshoes, crampons, & cruiser bikes
  • Tennis Center (seasonally available, spring-fall) featuring 5 outdoor courts, with racquets and balls available.

  We also offer the following services for additional fees:

  • Dry cleaning services
  • Laundry facilities
  • In-room dining
  • Personal trainers
  • In-room massage
  • Private tennis lessons, plus adult & child clinics
• Do you offer ski storage?

  We offer a ski rack for day or overnight ski/snowboard storage by the Front Desk. For guests that rent or demo gear, we recommend Four Mountain Sports locations in Aspen or Snowmass, which offer complimentary overnight on-mountain ski and snowboard storage, as well as overnight inter-mountain equipment transfers. Guests that wish to store their own gear may do so for a nominal charge with Four Mountain Sports, located next to the Gondola and across Durant Street from the Gondola at Aspen Mountain, and at each of the four mountains of Aspen Snowmass. 

• Do you allow pets?

  Yes. We are a dog-friendly resort and charge a $25 per night fee per dog. Please view our pet policy and pet agreement. Dining areas are limited to licensed service animals only. We regret we can not accommodate emotional support animals in our dining areas.

• How can I purchase a gift card?

  Please contact the Front Desk at 970-925-4240 to arrange for a gift card, valid towards Plato’s Restaurant, any of our dining facilities, or a stay on property.

• Do you allow smoking?

  We are a non-smoking property.

• I would like to send champagne or chocolate to a guest suite. How do I do this?

  Our Food & Beverage department would be glad to arrange any amenity for you. Please dial 970-544-7824 to speak with a manager, 48-hours in advance of your delivery.

• I need to print a document. Where do I go?

  Please visit the Front Desk at the Walter Isaacson Center and we will be glad to help you print.

• Do you have air conditioning in your guest suites?

  We currently offer electric fans in each suite, in lieu of air conditioning. Most guests enjoy the benefits of fresh, mountain air by opening their floor-to-ceiling windows or patio door.

COVID-19 Safety Policies

• Do you have any mandatory policies for guests during Covid-19?

  Aspen Meadows Resort and Plato's Restaurant currently remain open during the COVID-19 pandemic with no plans to close.

  The Resort adheres to CDC health and safety guidelines, and requires compliance by all guests and staff.

  Prior to your arrival:

  Anyone that is presently suffering from, or has suffered in the previous 5 days from any symptoms of COVID-19, or has been exposed to anyone confirmed to have COVID-19 in 5 days prior to arrival at the hotel, must stay home and not travel to Aspen. Please contact our reservations team to cancel or move your reservation. We will work with any party inside your cancellation window to ensure the wellbeing of our other guests and staff.

  During your stay at Aspen Meadows:

  If you or any member of your traveling group begin to display symptoms of COVID-19, you agree to immediately inform hotel management and get tested. All guests agree to follow the direction of hotel management when given health and safety instructions. At that point, we will defer to the CDC guidelines for quarantine.

  The hotel can provide knock-and-drop food delivery but no staff will enter the guest room at any time. The guest must isolate and not enter indoor common spaces such as our Health Club or reception center. Should a guest decide to depart early, they will be subject to any early cancellation fees that may apply. We will not provide transportation in our vehicles.  If they elect to fly, they should follow the CDC guidelines before flying.

  Thank you for your cooperation.

  VIEW CURRENT COVID-19 STATUS IN PITKIN COUNTY, CO

• What measures are in place to keep guests safe during Covid-19?

  Aspen Meadows Resort is uniquely well positioned for guest safety during the COVID-19 pandemic. Naturally physically distanced just 1.5 miles from the bustling heart of downtown Aspen, our self-contained and serene grounds comprise 40+ acres of outdoor walking trails, sculpture gardens, accommodations and amenities.

  Nearly all guest suites are equipped with a private entrance that is accessible from the outside, without attachment to heavily-tracked corridors or crowded elevators. Our suites are thoroughly cleaned in advance of each arrival, using EPA-approved disinfectant products by Ecolab, a global leader in hygiene and infection protection services.

  Housekeeping and sanitization of your guest suite during your stay is available daily upon request, or by hanging your housekeeping hanger on your door handle. 

  Aspen Meadows Resort abides by all safety regulations set forth by the CDC, which are subject to change. 

Transportation & Parking

• How do I get to the hotel?

  Getting Here is easy by plane or by car.

• Do you have on-site parking? Is there an additional fee?

  We offer complimentary on-site self parking in a covered garage, located just below the Tennis Center. For vehicles taller than 8 feet, we offer outdoor parking between the tennis courts. We also offer two EV charging stations by Endera. There is no additional fee for parking.

• Do you offer shuttle service?

  We are proud to offer electric-powered Shuttle Service by Endera. Shuttle service runs to and from town every 1/2 hour. Reservations are required for airport pickup/drop-offs. Please dial the bell desk at 970-925-7826 to make your airport shuttle reservation. 

  For airport pickups  at Aspen / Pitkin County (ASE) airport, we encourage guests to call our bell desk at 970-925-7826 and arrange for airport pickups after touching down on the tarmac. Our bell captain will then dispatch a shuttle to pick you up outside baggage claim. 

Dining

• What should I know before dining at the Aspen Meadows?

  Due to high volume of business, we recommend guests to make dinner reservations. Social distancing and masks are recommended but not required.

• Can I bring my service dog with me into the dining areas?

  Dining areas are limited to licensed service animals only. We regret we can not accommodate emotional support animals in our dining areas.

• Do you offer s'mores during the winter?

  We will begin offering s'mores for hotel guests starting Friday, November 27th from 4:00 pm - 7:00 pm. Reservations can be made in 20 minute increments to allow for proper social distancing. Please contact the restaurant at 970-544-7824 to make a reservation.

Fitness / Pool / Tennis

• What are the hours of operation for the fitness center?

  The Fitness Center is open 7 days a week from 7:00am - 9:00pm. Pool use requires a reservation and the hot tub is available on a first-come, first-served basis. Please call 970-544-7860 to make a pool reservation.

• What kind of equipment can I use in the Fitness Center?

  Our Fitness Center was remodeled in July 2020. Please enjoy our wide variety of state-of-the-art equipment, including Life Fitness branded machines (leg press, ellipticals, leg curl, chest press, treadmills, rower, stationary bikes), free weights and a bench press, and Peloton equipment. We recommend guests to wear a mask inside, stay 6 feet apart from others, and ask that you wipe down the equipment before and after use.

• Do you have a pool and/or hot tub? Do I need reservations?

  Please enjoy swimming in our 25-meter lap pool, or our hot tub. The hot tub is available on a first come, first served basis and a reservation is required to use the lap pool. Pool lane reservations are for 30 minutes per person, at a maximum of 4 people at a time.

• Where can I rent bikes and snowshoes?

  We offer bikes during the summer season and snowshoes during the winter season on a complimentary basis at the Resnick-Malek Health Club. Please enjoy them for 4 hours at a time.

  We also participate in WE-Cycle, a public bike share program, on a seasonal basis. Enjoy unlimited 30-minute rides or less in Aspen, Basalt and Snowmass Village, by checking out a bike from one of our three stations on property. You can drop them off at any of the 46 stations around town.

• Do you have tennis courts?

  Our tennis center offers five outdoor tennis courts that are open seasonally, featuring:

  • • Four (4) hard courts and one (1) Har-Tru clay court
    • Two (2) pickleball courts
    • Rackets, tennis balls, & play time on hard courts
    • Private lessons, group lessons, and clinics (for an additional fee)

     

  • Visit our TENNIS CENTER page to reserve your court-time and learn more. 

  •  

• Do you offer private tennis lessons?

  Private lessons with our tennis pros can be scheduled in advance for kids and adults. Clinics are available for small family or friend groups as well. We recommend bringing your own racquets and balls, due to COVID-19. We also offer equipment upon request. Please call 970-544-7111.

• Do you offer massage services?

  In-suite services are available upon request.

Reservations

• What is your deposit and cancellation policy?

  For stays June 1, 2022 through November 23, 2022:

  • A 7-day cancellation policy will apply. Cancellation within 7 days of arrival will be non-refundable. 
  • A deposit equal to 50% of your stay is due at time of booking. The remainder will be taken 7 days from arrival.

  For most stays November 24, 2022 through April 10, 2023 (excepting December 22, 2022-January 1, 2023):

  • A 14-day cancellation policy will apply. Cancellations within 14-days of arrival will be non-refundable.
  • A deposit equal to 50% of your stay is due at time of booking. The remainder will be taken 14 days from arrival. 

  For stays during the Winter Holiday season, December 22, 2022 - January 1, 2023: 

  • A 30-day cancellation policy will apply. Cancellations made within 30 days of arrival will be non-refundable.
  • A deposit equal to 50% of your stay is due at time of booking. The remainder will be taken 30 days from arrival. 
• What benefits do you offer for families with young children?

  Kids under the age of 12 may stay free. S’mores are available in the winter from 3-7 pm, on select days.

• I booked my reservation on a website other than the hotel website (Expedia, Booking.com, etc.) and I need to change my reservation. What should I do?

  Please contact the agency with whom you booked.

• Do you have connecting rooms?

  Our one-bedroom suites in buildings 100, 200, and 400 feature connecting rooms.

• How can I reserve an ADA room?

  We are pleased to help you book our ADA-friendly one-bedroom suites with a king-sized bed. Please call reservations at 970-544-7024 or book online.

• I have questions about my bill. Who do I call?

  Please contact the Front Desk at 970-925-4240.

Meetings

• How do I book a meeting at your property?

  Aspen Meadows Resort was designed especially for your meeting needs. Your group will be delighted to meet in our beautiful indoor / outdoor spaces, surrounded by nature and abundant art, and served with the utmost attention to detail.

  Please let us know about your particular meeting needs and we will promptly follow up with you directly to discuss the ideal meeting space, banquet menus and A/V options to meet your specific agenda. Please call our Group Sales Team at 970-544-7856 for more information. 

Weddings

• I want to book an Aspen Wedding with you! Where do I start the process?

  Congratulations! We’d love to host your special day. Please contact our Catering & Conference Services department at catering@aspenmeadows.com or request information and we will respond promptly.

• Do you offer outdoor weddings?

  Do we ever! Our outdoor wedding spaces are some of the most extraordinary in Aspen. In addition to outdoor ceremony sites, we offer unique outdoor venues for cocktail hours, receptions, and more. Our indoor venues are equally as exquisite, featuring vaulted ceilings and spectacular mountain views.

• What do I need to know about weddings during the Covid-19 pandemic?

  Aspen Meadows Resort is currently open at full capacity during the COVID-19 pandemic and pleased to be hosting weddings, conferences and other group events.

  • We carefully abide by safety guidelines dictated by the State of Colorado and Pitkin County, Colorado.
  • There are no event or gathering size restrictions at the current time.

  Pitkin County did issue a public health order on September 16, 2021 requiring all individuals age 2 and older to wear a mask in all indoor public spaces in Pitkin County.

  If you would like your event exempted from the mask requirement, please inform your event manager. All attendees will have to show proof of vaccination status.

  For more information, click here.